Refund policy
BookGlot club subscriptions are billed monthly. If something goes wrong with your subscription, here is how refunds work.
Cancelling a subscription
You can cancel any time from your club page. Cancelling stops future billing but does not refund the current billing period — you keep access until the end of the period you already paid for, then your seat is released.
Requesting a refund
If you believe a charge was made in error, a session was cancelled without being rescheduled, or a club failed to reach a minimum viable cohort, contact the tutor or BookGlot support. Refunds are reviewed and, where warranted, issued back to your original payment method by a BookGlot admin. Refund requests are handled case-by-case; we don't guarantee a refund for a session you simply chose not to attend.
Cancelled sessions
If a tutor cancels a session and it isn't rescheduled, the affected portion of that billing period is eligible for an automatic refund.
How long it takes
Refunds are issued via Stripe and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.